1. Introduction

At INNOVAIRA SOFTWARES PRIVATE LIMITED, we strive to provide reliable and high-quality WhatsApp SaaS services. This No-Refund Policy outlines the terms and conditions governing all payments made for our Service. By purchasing or using our Service, you agree to this policy.

2. No Refund Policy

All payments made to INNOVAIRA SOFTWARES PRIVATE LIMITED are non-refundable. Once a subscription, license, or service has been purchased, no refunds, cancellations, or credits will be issued, regardless of usage or circumstances, except where required by applicable law.

3. Non-Refundable Items

• Subscription plans (monthly, quarterly, annually) are non-refundable once activated.
• One-time setup fees, activation charges, and add-ons are non-refundable.
• Usage-based charges, messaging fees, and third-party service costs are non-refundable.

4. Service Availability

While we make every effort to ensure uninterrupted service, temporary downtime or technical issues may occur. In such cases, refunds will not be provided. At our sole discretion, we may offer service credits or subscription extensions where appropriate.

5. Exclusions

Refunds or chargebacks will not be granted in the following situations:

• Change of mind after purchase.
• Lack of usage or dissatisfaction based on user expectations.
• Account suspension or termination due to violation of our Terms and Conditions.
• Failure to use the service due to user-side configuration, network, or third-party issues.

6. Contact Us

If you have questions regarding billing or service usage, you may contact our support team at [email protected].

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on our website and will become effective immediately upon publication.

Last updated: 01-01-2026