Refund Policy
1. Introduction
At Saleha Business Solutions, we strive to ensure your satisfaction with our WhatsApp SaaS service. This Refund Policy outlines the terms and conditions under which you may request a refund. By using our Service, you agree to comply with this policy.
2. Eligibility for Refunds
- Subscription Plans: Refunds are available only for subscription plans that are billed on a recurring basis (monthly, quarterly, or annually).
- Time Frame: Refund requests must be made within 14 days of the initial purchase or renewal date.
3. Non-Refundable Items
- One-Time Payments: Payments for one-time services or add-ons are non-refundable.
- Usage Fees: Any fees incurred based on your usage of the Service are non-refundable.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Send an email to [email protected] with your account details and the reason for the refund request.
- Review Process: Our support team will review your request and may contact you for additional information.
- Refund Approval: If your refund request is approved, the refund will be processed to the original payment method within 7-10 business days.
5. Service Downtime
In the event of significant downtime or service interruptions, we do not offer partial refunds. Instead, we will extend your subscription period based on the duration and impact of the downtime.
6. Exclusions
Refunds will not be granted in the following cases:
- Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions, you will not be eligible for a refund.
- Change of Mind: Refunds are not provided for a change of mind or if you decide you no longer want to use the Service.
7. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at [email protected].
8. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and if the changes are significant, we will notify you by email.
Last updated: [03-07-2024]