How to Automate WhatsApp Messages & Tasks with Whatsboost’s Automation Rules

Author: Mahesh from Whatsboost

Introduction

Are you drowning in WhatsApp messages, endless group chats, and urgent customer queries?
It’s easy to feel overwhelmed when every conversation demands immediate attention. But what if there was a way to keep everything under control—without being glued to your phone 24/7?

With Whatsboost’s Automation Rules, you can manage WhatsApp groups, chats, and communities effortlessly. From instant replies and automated ticket creation to chat assignments and real-time notifications, these features help businesses and teams stay organized, respond faster, and work smarter.

And here’s the best part — you don’t even need a WhatsApp Business API. Whatsboost works perfectly with your regular WhatsApp number.

What Are Automation Rules in Whatsboost?

Automation Rules are pre-set actions that run automatically whenever certain conditions are met in your WhatsApp conversations.
Think of them as your virtual assistant for WhatsApp — responding instantly, creating tasks, and keeping everything on track without you lifting a finger.

With Whatsboost, you can:

• Reply automatically to incoming messages
  
  

• Create support tickets instantly from customer queries
  
  

• Assign chats to the right team members
  
  

• Send automated notifications for urgent issues
  
  

These rules work in the background 24/7, so nothing slips through the cracks.

Automated Messages & Replies on WhatsApp

Quick and consistent communication is key to happy customers. Here’s how Whatsboost can make that happen:

1. Automated Reply for Every Message

Make sure every customer gets an acknowledgment instantly.
Example:
"Thanks for your message! Our team will get back to you shortly."

Perfect for busy WhatsApp groups and high-traffic chats.

2. Automated Replies Based on Keywords

Set up replies that trigger when specific words like “invoice”, “pricing”, or “urgent” appear.
Example:
If the message says “invoice,” Whatsboost replies:
"Could you please share your order ID? We’ll send your invoice right away."

3. Automated Replies for After-Hours Messages

Stay professional even when your team is offline.
Example:
"Thanks for your message! Our working hours are 9 AM to 6 PM. We’ll respond as soon as we’re back online."

4. Automated Replies for Priority Contacts

Give VIP treatment to key customers.
Example:
"Hi! Your message has been flagged for priority attention. We’ll respond shortly."

Automated Tickets & Tasks on WhatsApp

Never miss a customer issue again — Whatsboost can convert messages into trackable tickets automatically.

1. Tickets Based on Keywords

Flag urgent messages instantly.
Example:
If a message contains “emergency,” a ticket is created and sent to the right team immediately.

2. Tickets for All Customer Queries

Automatically log any incoming customer message so no query is left unanswered.

3. Tickets for SLA Breaches

If no response is sent within your set SLA time (e.g., 15 minutes), Whatsboost creates and escalates a ticket automatically.

Auto Chat & Ticket Assignment

Assigning tasks to the right people has never been easier.

• Round Robin Assignment: Distribute new chats equally among team members.
  
  

• Keyword-Based Assignment: Route “billing” queries to finance, “technical issue” to support, etc.
  
  

Automated Notifications

Get notified the moment something important happens on WhatsApp.

• SLA Breach Alerts: Notify managers if customer response time is exceeded.
  
  

• Keyword Alerts: Get instant updates when someone says “emergency,” “unhappy,” or “help.”
  
  

• Priority Contact Alerts: Know immediately when your CEO or key client messages.
  
  

Why Whatsboost Automation Rules Matter

Automation Rules are not just about saving time—they transform how your business runs on WhatsApp:

• Save Hours Daily by removing repetitive manual work.
  
  

• Reduce Errors by ensuring every message and task is handled.
  
  

• Boost Productivity so your team can focus on high-value work.
  
  

• Keep Communication Organized across multiple chats and groups.
  
  

Getting Started with Whatsboost Automation Rules

It’s simple:

1. Sign up on Whatsboost.
   
   

2. Connect your WhatsApp account.
   
   

3. Set up your automation rules based on your needs.
   
   

4. Let Whatsboost handle the rest while you focus on growing your business.
   
   

FAQs about WhatsApp Automation & Whatsboost

Q1. Do I need a WhatsApp Business API to use Whatsboost?
No! Whatsboost works with your regular WhatsApp number.

Q2. Can Whatsboost handle both individual chats and groups?
Yes — Automation Rules work for groups, private chats, and communities.

Q3. Is my data secure with Whatsboost?
Absolutely. Whatsboost uses secure encryption to protect your data.

Q4. Can I try Whatsboost before committing?
Yes, you can request a demo and see the automation in action.

Q5. How much does Whatsboost cost?
Pricing depends on your business needs — contact the Whatsboost team for details.

Final Thoughts

With Whatsboost’s Automation Rules, you can finally take control of your WhatsApp communications. Whether it’s auto-replying to customers, creating tickets, assigning tasks, or sending alerts, automation keeps your workflow smooth and stress-free.

So, why drown in messages when you can let Whatsboost do the heavy lifting? Sign up today and watch your productivity skyrocket.