How to Set Up Interactive WhatsApp Messages in 2025

Looking to enhance customer interaction on WhatsApp Business? Interactive Message Templates can transform plain chats into dynamic, conversion-driven conversations. With clickable buttons, lists, and quick replies, businesses can now respond faster, offer better service, and create personalized experiences at scale.

Let’s understand how to set them up and use them efficiently through Whatsboost.

What Are WhatsApp Interactive Message Templates?

Interactive Message Templates are pre-designed messages that include interactive components such as:

• Clickable buttons
  
  

• List options
  
  

• Quick reply buttons
  
  

These message formats simplify customer choices, reduce friction, and encourage faster responses. With these templates, businesses can automate common tasks while maintaining personalization and professionalism.

Top 5 Benefits of WhatsApp Interactive Messages

• Higher Engagement:
  Customers can respond with a single click, leading to better interaction rates.
  
  

• Time Efficiency:
  Automate repetitive responses and actions, freeing up your team for higher-level work.
  
  

• Brand Consistency:
  Every interaction maintains a consistent tone, message structure, and style.
  
  

• Personalized Experiences:
  Even pre-designed messages can include dynamic elements like names, dates, or order IDs.
  
  

• Policy Compliance:
  WhatsApp pre-approves templates, ensuring businesses stay within guidelines.
  
  

Types of WhatsApp Interactive Messages

• Quick Replies:
  Allow customers to respond instantly using predefined choices like "Confirm," "Cancel," or "More Info."
  
  

• Buttons:
  Offer multiple clickable options to let users take actions such as "Book Appointment" or "Track Order."
  
  

• List Messages:
  Display a list of options like service categories, FAQs, or product selections to streamline decision-making.
  
  

How to Use WhatsApp Interactive Templates

Follow this three-step process:

1. Select the Template:
   Choose the appropriate format—quick reply, button, or list—based on your business use case.
   
   

2. Customize Content:
   Tailor the message with customer-specific data or brand tone before use.
   
   

3. Send to Customers:
   Deploy it through your business messaging tool for seamless engagement.
   
   

For official requirements, always refer to WhatsApp Business API documentation and updates.

How to Create WhatsApp Interactive Templates Using Whatsboost

Whatsboost simplifies automation with its Reply Material system, making template setup smooth. Below is the breakdown by type:

1. Text Material:

• Go to the Reply Material tab
  
  

• Select “Text” and click Add Text
  
  

• Enter the title and message body
  
  

• Click Save
  
  

2. Document Material:

• In Reply Material, select “Document”
  
  

• Click Add Document
  
  

• Upload the file and wait for completion
  
  

3. Image Material:

• Select “Image” under Reply Material
  
  

• Click Add Image
  
  

• Choose your image file and upload
  
  

4. Video Material:

• Go to “Video” in the Reply Material
  
  

• Click Add Video
  
  

• Upload the desired video file
  
  

5. Template (with Buttons):

• Navigate to “Templates” in Reply Material
  
  

• Click Add Template
  
  

• Fill out the popup with button labels and message content
  
  

Tip: Reuse common materials across multiple keywords for efficiency.

Use Cases of WhatsApp Interactive Templates by Industry

Retail - Order Confirmation

Message:
Hello [Customer Name], your order [#Order Number] has been confirmed. Delivery is expected by [Delivery Date].

Options:

• Track your order
  
  

• Browse more items
  
  

• Contact support
  
  

Healthcare - Appointment Reminder

Message:
Hello [Patient Name], this is a reminder for your appointment with [Doctor's Name] on [Date] at [Time].

Options:

• Confirm appointment
  
  

• Reschedule
  
  

• Cancel
  
  

Hospitality - Reservation Management

Message:
Hello [Guest Name], your reservation at [Venue Name] for [Date] is confirmed.

Options:

• Modify reservation
  
  

• Cancel reservation
  
  

• Get more details
  
  

Finance - Account Update

Message:
Hi [Customer Name], your current account balance as of [Date] is [Balance].

Options:

• View transactions
  
  

• Speak to support
  
  

• Apply for a loan
  
  

Why Your Business Needs WhatsApp Interactive Templates

• Streamline customer journeys from first message to final conversion
  
  

• Reduce manual load on your customer support teams

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