WhatsApp, one of the world's most popular messaging platforms with over a billion daily active users, is taking steps to enhance business communication on its app. Recently, the platform announced plans for tools dedicated to facilitating seamless interactions between businesses and customers. WhatsApp is currently testing two solutions: a free WhatsApp Business app for small businesses and another suite of tools for larger enterprises, such as airlines, e-commerce companies, and banks.

The new tools are designed to help companies provide valuable notifications like flight updates, delivery confirmations, and other important customer information directly through WhatsApp. By expanding its services to accommodate business needs, WhatsApp aims to create a more user-friendly platform that keeps customers informed and businesses connected.

While the exact launch date for these features is not yet announced, WhatsApp's plans indicate a major shift toward simplifying business communication across various industries.