Interakt vs Whatsboost: Choosing the Right Interakt Alternative for WhatsApp Business API

Introduction: Why Businesses Are Comparing Interakt and Whatsboost

WhatsApp has evolved into a core business communication channel, especially for customer support, marketing, and transactional messaging. With the growing adoption of the WhatsApp Business API, platforms like Interakt and Whatsboost are frequently compared by businesses looking to automate conversations, manage leads, and scale customer engagement.

Interakt has positioned itself strongly as an eCommerce-focused WhatsApp solution, while Whatsboost targets broader automation use cases, including CRM-driven workflows, group messaging, and custom integrations.

This blog provides a fair, side-by-side comparison of Interakt vs Whatsboost, helping you decide which tool aligns better with your business model, industry, and scale.

Platform Overview

What is Interakt?

Interakt is a cloud-based WhatsApp Business API platform primarily designed for eCommerce and D2C brands. It focuses on automating order updates, abandoned cart reminders, and customer support workflows for online stores, especially Shopify and WooCommerce users.

Interakt is an official WhatsApp Business Solution Provider (BSP) and markets itself as an end-to-end WhatsApp solution for online sellers.

What is Whatsboost?

Whatsboost is a cloud-based WhatsApp automation platform built for scalable automation, CRM-driven messaging, and advanced workflows. In addition to the WhatsApp Official API and Is Meta Tech Partner as well , Whatsboost also offers open-source and inbuilt APIs, enabling businesses to automate not only one-to-one chats but also WhatsApp Groups and Communities.

Whatsboost is designed for agencies, service businesses, coaches, local businesses, and enterprises that require flexibility beyond standard eCommerce flows.

Interakt vs Whatsboost: Feature-by-Feature Comparison

1. Cloud Infrastructure & WhatsApp Official API

Both Interakt and Whatsboost are cloud-based platforms, meaning businesses do not need to manage servers or infrastructure.

Interakt

• Fully cloud-hosted

• Official WhatsApp Business API provider

• Optimized for eCommerce message flows

Whatsboost

• Cloud-based with WhatsApp Official API support

• Additional open-source and inbuilt APIs

• Designed for high-scale automation and custom workflows

Verdict:
Both platforms are reliable from an infrastructure standpoint. Whatsboost offers more flexibility for businesses that want deeper API-level control beyond standard WhatsApp flows.

2. CRM & Lead Management Capabilities

Interakt CRM

• Strong CRM for eCommerce use cases

• Tracks customer conversations, orders, and interactions

• Well-suited for support teams managing buyers

Whatsboost CRM

• Designed for lead management across industries

• Supports tagging, pipelines, follow-ups, and automation

• Better suited for agencies, sales teams, and service providers

Verdict:
Interakt’s CRM works well for online sellers, while Whatsboost’s CRM is more flexible for lead-driven and sales-heavy businesses.

3. Integrations & Automation Ecosystem

Interakt

• Native integrations focused on eCommerce platforms

• Limited third-party integrations outside its ecosystem

• Best suited for Shopify and similar platforms

Whatsboost

• Inbuilt APIs + webhook support

• Integrates with thousands of tools using platforms like Zapier, Pabbly, and custom webhooks

• Supports complex automation use cases

Verdict:
Interakt keeps things simple for eCommerce. Whatsboost is more suitable for businesses needing custom or multi-tool automation.

4. WhatsApp Group & Community Automation

This is a major differentiator.

Interakt

• Focuses on one-to-one customer conversations

• Does not support WhatsApp Group or Community automation

Whatsboost

• Supports WhatsApp Group and Community messaging via API

• Enables automations inside groups for engagement, notifications, and workflows

Verdict:
For businesses or communities that rely on group communication, Whatsboost clearly offers broader functionality.

5. Messaging Features & Interactive Elements

Both platforms support:

• Button Messages

• List Messages

• Template-based messaging

However:

Whatsboost

• Button messages render correctly on WhatsApp Mobile and WhatsApp Web

• Supports advanced interactive flows

Interakt

• Reliable for transactional and support messaging

• Focused on predefined commerce flows

Verdict:
Both are capable, but Whatsboost offers more flexibility in interactive and multi-context messaging.

6. Multi-Number & Team Management

Interakt

• Multi-number support is limited by plan

• Scaling often requires plan upgrades

Whatsboost

• Offers multiple WhatsApp numbers within the same plan

• Better suited for agencies and multi-brand businesses

Verdict:
Whatsboost is more cost-effective for businesses managing multiple brands or departments.

7. Pricing & Scalability Considerations

Interakt

• Pricing aligned with eCommerce usage

• Works well for predictable order-based messaging

• May feel restrictive for non-eCommerce businesses

Whatsboost

• More flexible pricing structure

• Supports scaling without frequent plan changes

• Better ROI for automation-heavy use cases

Verdict:
Interakt is ideal for focused eCommerce needs. Whatsboost suits businesses planning long-term automation scale.

When Interakt Makes More Sense

Choose Interakt if:

• You are an eCommerce or D2C brand

• Your primary use cases are order updates and customer support

• You want a simple, ready-made WhatsApp solution

When Whatsboost Is a Better Interakt Alternative

Choose Whatsboost if:

• You need WhatsApp Group or Community automation

• You run an agency, coaching business, or service company

• You require custom integrations and open APIs

• You want multiple WhatsApp numbers under one plan

Final Verdict: Interakt vs Whatsboost

There is no one-size-fits-all answer.

• Interakt excels as an eCommerce-first WhatsApp platform with a polished experience for online sellers.

• Whatsboost stands out as a flexible Interakt alternative, offering deeper automation, group messaging, and integration capabilities.

Your choice should depend on business type, scale, and automation complexity, not just feature count.

FAQs: Interakt Alternative & Whatsboost

Is Whatsboost an official WhatsApp Business API provider?

Yes, Whatsboost supports the WhatsApp Official API and Meta Tech Partner along with additional inbuilt and open-source APIs for extended automation.

Is Interakt only for eCommerce?

Interakt primarily focuses on eCommerce and D2C brands, though it can be used by other businesses with limited flexibility.

Can Whatsboost automate WhatsApp Groups?

Yes, Whatsboost supports WhatsApp Group and Community automation, which Interakt does not offer.

Does Interakt provide a CRM?

Yes, Interakt offers a solid CRM, especially effective for eCommerce customer and order management.

Which is the better Interakt alternative for agencies?

Whatsboost is generally better suited for agencies due to multi-number support, CRM flexibility, and custom integrations.