WhatsApp and Zapier Automation #6: Receive Slack Channel Notifications for New Incoming WhatsApp Chats
Learn how to set up WhatsApp Automation with Zapier to receive Slack channel notifications for new incoming chats. Step-by-step guide using WhatsBoost integration to improve team response time and workflow automation.
Speed matters.
When a customer sends a WhatsApp message, the difference between a 2-minute response and a 20-minute response can determine whether you win or lose that lead.
Most growing businesses struggle with one major problem:
Your team works inside Slack.
Your customers message you on WhatsApp.
And there’s no real-time connection between the two.
This creates delays, missed opportunities, and poor response tracking.
The solution? WhatsApp Automation combined with Zapier automation.
In this guide, you’ll learn exactly how to receive Slack channel notifications automatically whenever a new WhatsApp message arrives — using WhatsBoost.
This automation ensures:
No WhatsApp message goes unnoticed
Your team is instantly alerted
Response time improves
Internal collaboration becomes seamless
Lead conversion rates increase
Let’s break it down step by step.
Why Receiving Slack Channel Notifications for WhatsApp Matters
Most sales, support, and operations teams live inside Slack.
That’s where they:
Assign tasks
Track deals
Share updates
Escalate issues
Collaborate in real time
But WhatsApp messages arrive in a completely different ecosystem.
If your team has to constantly switch between apps to check for new chats, productivity drops.
Here’s what typically happens without automation:
A WhatsApp message arrives
Nobody notices immediately
Customer waits
Lead goes cold
SLA is broken
With Zapier automation, you eliminate this delay.
The workflow becomes simple:
New WhatsApp message → Slack notification → Immediate team action.
This is what true WhatsApp workflow automation looks like.
Understanding WhatsApp Automation and Zapier Automation
Before we move into the setup process, let’s clarify the concept.
WhatsApp Automation refers to using integrations and workflows to trigger actions automatically when specific events occur on WhatsApp — such as receiving a new message.
Zapier automation allows you to connect different applications without coding. It acts as a bridge between tools like WhatsBoost and Slack.
When integrated properly:
WhatsBoost detects the new WhatsApp message
Zapier triggers an action
Slack posts a notification in your selected channel
This setup works on all WhatsBoost plans with native Zapier integration.
You can explore more about WhatsApp automation features here:
https://whatsboost.in/whatsapp-automation/
How This Automation Works Behind the Scenes
Here’s the simplified technical flow:
A customer sends a WhatsApp message.
WhatsBoost captures the incoming chat.
Zapier receives the trigger.
Slack posts a message in your chosen channel.
Your team responds immediately via WhatsBoost shared inbox.
No manual intervention required.
This setup is ideal for:
Sales teams managing high lead volume
Support teams tracking SLA
Agencies handling multiple clients
E-commerce brands receiving order queries
D2C brands managing pre-sale questions
Step-by-Step Guide: Receive Slack Channel Notifications for New Incoming WhatsApp Chats
Now let’s implement it.
This process takes only a few minutes.
Step 1: Create a New Zap in Zapier
Log into your Zapier account.
Click on Create Zap.
Select:
Trigger App → WhatsBoost
Trigger Event → New Incoming WhatsApp Message
Zapier will prompt you to test the trigger.
Once tested successfully, continue to the action step.
Step 2: Connect Your WhatsBoost Account
To connect WhatsBoost with Zapier:
Log into your WhatsBoost dashboard
Navigate to the Integrations section
Click on Zapier Integration
Select Generate New Token
Copy the token
Return to Zapier and paste the token into the required field.
Zapier will now load your connected WhatsApp numbers.
Select the number you want to monitor for Slack notifications.
If you haven’t explored integrations yet, visit:
https://whatsboost.in/integrations/
Step 3: Configure Slack as the Action App
Now choose Slack as your Action App.
Select:
Action Event → Send Channel Message
Then choose:
Your Slack Workspace
The specific Slack channel (e.g., #sales-alerts, #support-team, #lead-notifications)
Grant Slack permissions when prompted.
Step 4: Customize the Slack Notification Message
This is where your automation becomes powerful.
You can include dynamic variables such as:
Sender Name
Phone Number
Message Preview
Timestamp
WhatsApp conversation link
Example Slack notification format:
“📩 New WhatsApp Message Received
From: {{Sender Name}}
Message: {{Message Content}}
Reply in WhatsBoost immediately.”
This ensures clarity and urgency.
You can even tag specific Slack members using @mentions for critical inquiries.
Step 5: Test the Automation
Click Send Test in Zapier.
You should now see:
A test Slack message in your selected channel
The corresponding WhatsApp activity inside WhatsBoost
Once confirmed, turn the Zap ON.
Your automation is now live.
From this moment forward, every new WhatsApp message triggers Slack channel notifications automatically.
Business Benefits of This WhatsApp and Slack Integration
Let’s talk impact.
1. Faster Response Time
Instant Slack alerts eliminate delay.
Your team sees inquiries immediately.
2. Improved Accountability
Everyone in the Slack channel can see incoming chats.
No message gets ignored.
3. Better Team Collaboration
Sales and support can coordinate responses inside Slack before replying on WhatsApp.
4. Reduced App Switching
Team members don’t need to constantly check WhatsApp manually.
5. Improved Lead Conversion
Speed directly impacts closing rates.
Automation ensures you respond before competitors do.
Advanced Optimization Tips
Once you set up basic Slack notifications, you can improve this workflow further.
Route Notifications by Message Type
Use filters inside Zapier to:
Send sales inquiries to #sales
Send support queries to #support
Send billing questions to #accounts
This creates structured workflow automation.
Tag High-Priority Leads
If a customer message contains keywords like:
“Pricing”
“Demo”
“Urgent”
You can trigger Slack messages with special alerts.
This enhances prioritization.
Combine with WhatsBoost Shared Inbox
Slack notifications tell your team a message arrived.
But responding should happen inside a centralized dashboard.
WhatsBoost provides a shared inbox where:
Multiple agents can collaborate
Conversations can be assigned
Internal notes can be added
SLA tracking is visible
Learn more about shared inbox capabilities here:
https://whatsboost.in/shared-whatsapp-inbox/
Common Mistakes to Avoid
Even simple Zapier automation can fail if misconfigured.
Avoid these:
Selecting the wrong WhatsApp number
Not testing before activation
Sending notifications to the wrong Slack channel
Ignoring permission settings
Forgetting to turn the Zap ON
Always test thoroughly before going live.
Who Should Use This Automation?
This setup is perfect for:
Sales Teams
Support Teams
Agencies
D2C Brands
Coaching Institutes
Healthcare Clinics
EdTech Platforms
Real Estate Consultants
If WhatsApp is a primary communication channel, Slack notifications are essential.
Scaling Beyond Slack Notifications
Once you experience the power of Zapier automation, you can expand further.
For example:
Auto-create CRM leads
Add WhatsApp contacts to Google Sheets
Trigger email alerts
Create Trello tasks
Update deal stages
WhatsBoost supports scalable automation workflows that grow with your business.
Explore advanced automation features here:
https://whatsboost.in/whatsapp-business-api/
Why Use WhatsBoost for WhatsApp Automation?
There are many tools that connect apps.
But WhatsBoost is built specifically for business communication.
Key benefits:
Official WhatsApp Business API support
Native Zapier integration
Shared team inbox
Automation flows
CRM integrations
SLA tracking
No-code setup
You can start on a free trial — no credit card required.
Frequently Asked Questions
How does Zapier automation work with WhatsApp?
Zapier connects WhatsBoost and Slack. When a new WhatsApp message is received, Zapier triggers a Slack notification automatically without coding.
Can I receive Slack channel notifications for specific WhatsApp numbers only?
Yes. During setup, you can select the exact WhatsApp number connected to WhatsBoost that should trigger Slack notifications.
Does this require technical knowledge?
No. The integration is no-code and beginner-friendly. Most setups take less than 10 minutes.
Can I customize the Slack notification format?
Yes. You can include dynamic variables such as sender name, message preview, and timestamp.
Is this automation available on all WhatsBoost plans?
Yes. Native Zapier integration is available across WhatsBoost plans.
FAQs About WhatsBoost Automation
What is WhatsBoost Automation?
WhatsBoost Automation allows businesses to automate WhatsApp workflows such as routing messages, assigning chats, sending notifications, and integrating with CRM systems.
Can WhatsBoost integrate with CRM tools?
Yes. WhatsBoost integrates with CRM platforms and automation tools like Zapier to create seamless business workflows.
Does WhatsBoost support team collaboration?
Yes. WhatsBoost offers a shared WhatsApp inbox where multiple team members can manage conversations together.
Is WhatsBoost suitable for small businesses?
Absolutely. WhatsBoost is designed for startups, SMBs, and enterprises looking to scale WhatsApp communication efficiently.
Can I try WhatsBoost before purchasing?
Yes. You can start with a free trial — no credit card required.
Final Thoughts
Automation is no longer optional.
If your team uses Slack and your customers use WhatsApp, connecting the two through Zapier automation is a strategic move.
Receiving Slack channel notifications for new incoming WhatsApp chats ensures:
Faster responses
Higher accountability
Improved team collaboration
Better lead conversion
Stronger customer experience
When powered by WhatsBoost, this integration becomes reliable, scalable, and easy to manage.
Start optimizing your workflow today.